Testimonials

We value the comments and feedback of our clients.

Add Testimonial

 

---

“The ProPell team is always professional. Their coaching and feedback helped our frontline staff develop confidence. Their ability to interpret standards, willingness to help us integrate practice changes and their survey readiness model helped the entire organization prepare in a most efficient and effective way.” Vicki Link, RN, BSN, MBA Director, Quality Management Lucile Packard Children's Hospital at Stanford Palo Alto, CA

“Michelle and her team made interpretation and application of standards into policy and practice clear and achievable. Despite the challenges they brought forward, our leaders are asking for more!” “The ProPell Group was the catalyst that brought it all together for our healthcare system to understand what being in a state of continuous readiness truly means. We’re not just working to be ready for our “next” survey by The Joint Commission or DOH, but to be ready to provide excellent and safe care for our “next” patient.” Kathryn D. Beattie, MD, MBA Senior Vice President, Chief Medical Officer Valley Medical Center Renton, WA

“Our staff is still talking about how much they enjoyed the mock survey by the ProPell Group. They were truly the best “Mock Surveyors” we have ever had. They were knowledgeable, thorough, open, and patient with all of our questions. They advised us on how to handle specific problematic issues. We used their report as a detailed plan to remedy our standards compliance issues. It has been a “mini-Bible” for us as we prepare for our survey.” Monica D. Chiasson Director of Quality Management Our Lady of Lourdes Regional Medical Center Lafayette, LA

“When our critical access hospital decided to become accredited we engaged THE PROPELL GROUP to educate our organization on frequently addressed standards, the tracer process, and identifying priority areas requiring improvements. THE PROPELL GOUP was instrumental in our preparation and has been an ongoing resource providing practical industry insights and knowledge.” Jon R. Rauen, MHA, MBA MIMIS Administrator Cuyuna Regional Medical Center Crosby, MN

“The ProPell Group provided our facility with a very timely, thorough mock survey. The three surveyors were knowledgeable, identified areas where we needed to improve, and interacted well with all staff. Scheduling of the survey was a smooth process and follow-up survey documentation was timely. I would not hesitate to use the ProPell Group in the future!” Sandra Gordon Director, Quality Management St Joseph Regional Medical Center Lewiston, ID

Columbia Memorial Hospital has used The Propel Group over the last few years in an effort to "shore up" our quality improvement activities and to "raise the bar" on all of the Patient Safety Standards. The Propel Group brings a strong clinical perspective and broad knowledge of TJC guidelines. With their support and coaching we have significantly improved our processes and continue to demonstrate improvement in meeting our goals. Leslie Blasewitz Chief Clinical Officer Columbia Memorial Hospital Astoria, OR